1. When can I expect a response to my issue?
You can expect a response within 24 hours. You will also get clear communication on next steps.
2. What happens after I raise an issue?
Once you raise an issue an Online Design Consultant gets notified. After analyzing it internally, our representative calls you within 48 hours, to either initiate a resolution or ask for more information. Internal teams would then be notified, who would deep dive into the same and come up with a resolution. Alongside, senior management would be intimated to ensure transparency and concurrency. You can also track the status on My Account or get detailed information from the representative on call.
3. How can I escalate the issue further?
In addition to raising your concerns on My account , you can also mail us (firstname.lastname@example.org), to escalate the issue further.
4. How long does it take to resolve an issue?
We try to reach a resolution at the earliest. However, the average time frame could vary and largely depends on the complexity of the problem you’re facing.
5. Where and how can I get information on my issue?
You can track the status of your issue on My Account under “Existing Issues”. You can also track your conversations, your updates, and raise other queries once you click on the issue.
6. What should I do if I disagree with the representative's decision to close my ticket?
You can request to reopen the issue via the conversation tracker itself. In case of any new issues post-closure, a new issue can also be generated from your end.
7. Are there alternative ways to raise issues?
You can log into your account and file an issue with us through the "Have an Issue?" section within "My Account". You can track your issues and follow up on existing issues through this section as well. You can also choose to get in touch with us via call (+91 9148 484 666) or e-mail (email@example.com).
Report an issue here